Action plan
The following action plan demonstrates the RCMP's commitment in modernizing its Access to Information and Privacy program and responds to the recommendations of the Information Commissioner of Canada's systemic investigation, Access at Issue: The need for leadership, from November 17, 2020.
If you have any questions or would like more information about the action plan, contact atipmodernization_modernisationaiprp@rcmp-grc.gc.ca
| Objective | Activity | Progress (as of October 2023) | Target date |
|---|---|---|---|
| 1. Tasking Improve tasking process | Initial review of national policies and procedures to identify outdated or missing elements and address them | Completed | |
| Conduct efficiency exercise: a fulsome review and update of Access to Information and Privacy practices | Completed | ||
| Develop factsheets and guidance material to facilitate tasking process | Completed | ||
| Update guidelines for Liaison Officers to provide additional direction in preparing/actioning Access to Information and Privacy requests | Completed | ||
| Develop guidance materials for Access to Information and Privacy Branch to ensure requests are sent to appropriate Divisions | Completed (ongoing monitoring) | ||
| Update and formalize Office of Primary Interest guidance package, including template and checklist | In progress | Second quarter of 2024 | |
| Develop a new approach for intake unit to combine triage and intake functions to enhance efficiencies | Completed | ||
| Implement annual working group to discuss intake best practices | Completed | ||
| 2. Procedures Documents, consistent and auditable procedures are more likely to produce reliable results in a timely manner | Initial update of the Access to Information and Privacy Branch's 2017 Standard Operating Procedures | Completed | |
| Update of Access to Information and Privacy sections within the RCMP Information Management Manual and Operations Manual to ensure that it reflects current Access to Information and Privacy processes | In progress | Fourth quarter of 2024 | |
| Implement quarterly information sessions for Divisional Office of Primary Interests | Completed | ||
| Implement annual RCMP Access to Information and Privacy conference to exchange ideas to identify training requirements and challenges | Completed | ||
| Develop an evergreen repository for policies and procedures accessible to all personnel involved in the Access to Information and Privacy process | In progress | Ongoing | |
| Develop new data analytics practices for developing and maintaining dashboards | Completed | ||
| 3. Training Employees who receive adequate training are better able to perform in their role; training lays the foundation for setting expectations in an organization | Identify mandatory training for Access to Information and Privacy employees. | Completed | |
| Conduct training needs assessment for all steps of Access to Information and Privacy process | Completed | ||
| Develop information modules for RCMP employees | In progress | Ongoing | |
| Develop Access to Information and Privacy 101 course | Completed | ||
| Creation of an "Access to Information and Privacy at the RCMP" module as part of the Access to Information and Privacy 101 course | Not yet started | First quarter of 2024 | |
| Lead process for Access to Information and Privacy 101 course to be mandatory for all employees | Completed - Scope of initiative changed | ||
| Explore options for mandatory Access to Information and Privacy training at Depot/Training Academy | In progress | Third quarter of 2024 | |
| 4. Electronic Systems Canadians expect efficient, streamlined and digital services | Conduct an efficiency exercise on existing Access to Information and Privacy software | Completed | |
| Update the program integrity business case to reflect immediate requirements to enhance compliance rates within the next two years | Completed | ||
| Complete request for proposal process for new Case Management Software | Completed | ||
| Assess digital solution from Treasury Board Secretariat Request for Proposal | In progress | Third quarter of 2024 | |
| Conduct analysis for digital tools requirements within Divisions | In progress | Second quarter of 2022 | |
| Access to Information and Privacy Digital Modernization Project: Access to Information and Privacy personnel, in conjunction with the Information Management and Information Technology project team and the Divisional champions, will develop a digital strategy outlining the new Access to Information and Privacy software and hardware solutions | Completed | ||
| Modernization Business Case: Update existing business case, outlining all new requirements not currently being funded with a focus on technological and human resource requirements | Completed | ||
| Determine source of funds for modernization, focusing on technology | In progress | Ongoing | |
| Draft new policies and procedures to reflect Divisional presence, new software and results of efficiency exercise | In progress | First quarter of 2024 | |
| Support RCMP Information Management Modernization Strategy: Access to Information and Privacy will engage with the Information Management and Information Technology Program in the implementation of Information Management digital solutions to ensure that Access to Information and Privacy considerations are reflected in the release material, and to support its Divisional rollout. | In progress | Ongoing | |
| Rollout of Access to Information and Privacy online services - Access to Information and Privacy Online Request Service (Treasury Board of Canada-led) | Completed | ||
| Full update of internal and external websites | Completed | ||
| Initial augmentation of Access to Information and Privacy digital tools to ease work burden and enhance user experience for requesters | Completed | ||
| Explore funding options through Body-Worn Cameras project | Completed | ||
| 5. Sufficient resources Human and financial resources must match the volume of incoming requests and long-standing backlog of open requests | Develop and action human resource strategy | Completed | |
| Support Treasury Board Secretariat creation of Community Development Office | Completed | ||
| Establish RCMP Access to Information and Privacy Developmental Program | Completed | ||
| Develop a modernized organizational chart for the Access to Information and Privacy program that emphasizes leadership, mentorship, being proactive and a clear career path for employees | Completed | ||
| Outline roles and responsibilities of new and existing functions | In progress | Forth quarter of 2023 | |
| Develop performance metrics for all levels | In progress | Forth quarter of 2023 | |
| Conduct analysis for human resource requirements within Divisions | Completed | ||
| Develop and action modernization human resource strategy | In progress | Ongoing | |
| Draft human resource supporting requirements | Completed | ||
| 6. Comprehensive strategy to meet access to information obligations and reduce backlog | Access to Information and Privacy Modernization Strategy: provide an overview of the change initiative over the course of the next five years, clearly identifying the intended end state for Access to Information and Privacy at the RCMP | Completed | |
| Establish Divisional champion network | Completed | ||
| Issue Interdepartmental Modernization Questionnaire: Identify other processes underway to modernize within the community, as well as a common sense of challenges and best practices within the community | Completed | ||
| Establish consultation working group with other government departments currently undergoing similar modernization initiatives | Completed | ||
| Develop and implement comprehensive internal communications strategy | Completed | ||
| Develop modernization governance framework | Completed | ||
| Develop change management plan to support long-term culture change, and identify potential risks and mitigating actions | Completed | ||
| 7.1 Facilitate engagement with the public on Access to Information and Privacy issues to help requesters identify the best means by which to make requests | Develop front line Access to Information and Privacy contact cards | Completed | |
| 7.2 Need to reform RCMP culture to better reflect the need to comply with Access to Information Act and Privacy Acts requirements | Draft directives regarding culture change, where necessary | Completed - ongoing maintenance/review | |
| Review governance committee structures for Access to Information and Privacy presence | Completed | ||
| 7.3 Enhance awareness of privacy obligations and increase pro-activity of engagement on privacy issues within the RCMP | Develop "How to do a Privacy Impact Assessment" module/info session | Completed - ongoing | |
| Engage with Departmental Security Branch to develop new reporting procedures for privacy breaches | In progress | Forth quarter of 2024 | |
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