Forensic Science and Identification Services Key Performance Indicators

The data in the following table covers performance indicators for all of Canada from April 1, 2020 to March 31, 2021.

CANADA – National Forensic Laboratory Services (NFLS) table 1 note 1
Service SRs Received SRs Completed Average
TAT (Days)
% Met Target table 2 note 2 Past Due table 1 note 3
Biology (DNA)
Priority 66 65 15 98% 0
Routine 6,642 6,919 74 49% 209
Firearms
Priority 3 3 20 100% 0
Routine 815 1,347 217 66% 119
National Anti-Counterfeiting Bureau
Priority 6 6 30 100% 0
Routine 737 894 67 91% 0
Toxicology
Priority 5 4 49 100% 0
Routine 3,085 2,600 140 50% 284
Trace Evidence
Priority 3 3 20 100% 0
Routine 354 362 94 68% 7
Table 1 Notes
Table 1 Note 1

Report run on April 29, 2021.

Return to table 1 note 1 referrer

Table 1 Note 2

The target for Routine Biology Services requests is the service standard of 65 days, using a laboratory processing capacity of 9,500 service requests per year. The target for all other requests is the date given at the time of case authorization.

Return to table 1 note 2 referrer

Table 1 Note 3

Past due as of March 31, 2021.

Return to table 1 note 3 referrer

Glossary of Terms

Past Due:
Requests for service not completed within the approved performance standard response time for the assigned priority.
Priority:
A request for service that receives expedited processing based on an evaluation in the Forensic Assessment Centre (FAC) and through client consultation.
Routine:
All requests for service that are not "Priority" as defined above
Service Request (SR):
A request for forensic analysis, investigative information, or investigative services that is received by NFLS. For Biology Services, a request for service is divided into multiple service requests to facilitate internal monitoring of progress.
Service Standard:
A public commitment to a measureable level of performance that clients can expect under normal circumstances.
Turnaround Times (TAT):
The number of calendar days from the generation of the request (exhibit submission received by Case Receipt Unit) to the completion of the request (release date of the report).
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