Frequently asked questions - Individual Web Services
On this page
- Checking your application status
- Registering your firearms
- Renewing your licence
- Signing up to use the system
Checking your application status
My application status information doesn't tell me what I want to know. Where can I get more detail?
The application status displayed online is of a general nature and will typically inform you if your application has been received, is in processing or has been finalized. If your application has been sent by mail, please allow 2-4 weeks for the application to be entered into the system. For more detailed information you may wish to contact the CFP directly by calling 1-800-731-4000.
Registering your firearms
Is my firearm registered once I submit it online? Will I be able to print the registration certificate?
No. The online registration tool allows you to submit your application but it still must go through several stages of validation to ensure you maintain a valid licence and privileges for that firearm.
You will receive a confirmation number to prove your registration is in progress and you are making every attempt to comply with the law, however you will not be able to print the registration certificate.
You may be contacted for additional information to process your registration application.
I need to register my firearm but I don't have access to the Internet. What do I do?
Public access to the Internet is available at kiosks in libraries and Internet cafes. There is no requirement to use the online service to register your firearm; you are still free to renew by paper form available for download on the website or by mail by contacting the CFP.
Renewing your licence
Does the online licence renewal apply to business firearms licences?
No. There is no functionality to renew a business licence online at this time.
Is my licence renewed once I submit it online?
No. The online renewals tool allows you to submit your application but it still must go through several stages of validation to ensure you remain qualified to maintain a valid licence and privileges.
You will receive a confirmation number to prove your renewal is in progress.
You may be contacted for additional information to process your renewal application.
Signing up to use the system
Why am I asked to update my profile with an e-mail address?
Like individuals, businesses and other government services, the CFP is gradually transitioning from paper correspondence to electronic messaging like email. This is a cost-saving benefit to taxpayers, as well as providing a faster, easily available communication to clients. Email is virtually instant, especially as more and more clients use mobile devices to receive emails while on-the-go.
In the future the CFP will be able to offer clients the choice to e-mail vital updates and communications about your licence in a timely manner.
If you don't have an e-mail account, set one up by searching "free e-mail services" on the Internet.
I can't print a document from the system. What should I do?
If you are able to save and open the document, but cannot print it, you may have a problem with your printer. Make sure the printer cable is properly plugged into your computer or that your wireless router is working properly if you have a wireless connection.
If you are still unable to print, you should either review your print manual or seek outside technical assistance.
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