Contact information


Due to supply chain issues related to the current COVID-19 pandemic, we may experience delays processing Certified Criminal Record Checks. We are actively addressing the situation and apologize for any inconvenience this may cause.

For Permanent Residence Applicants: If you have made a request for a Landed Immigrant Status Certified Criminal Record Check and you have yet to receive your RCMP certified criminal record check product, please contact Immigration, Refugees and Citizenship Canada (IRCC) for more information concerning your submission deadline.

Permanent Residence (PR) applicants that require a RCMP fingerprint-based criminal record check will receive instructions from IRCC. Do not apply for an RCMP criminal record check unless instructed by IRCC.

Refer to your local police for information about criminal record checks. If the RCMP is your local police, use the RCMP locator to find an RCMP detachment near you.

For general information please contact:


Phone: 613-998-6362 between 7:30 AM and 5:30 PM Eastern Time
1-833-541-3089 between 7:30 AM and 5:30 PM Eastern Time

By Mail:

Director General
Canadian Criminal Real Time Identification Services RCMP, NPS Bldg. 1200 Vanier Parkway Ottawa, Ontario K1A 0R2

By Courier:

Director General
Canadian Criminal Real Time Identification Services RCMP, NPS Bldg., Loading Dock #1 1200 Vanier Parkway Ottawa, Ontario K1A 0R2


If you are calling to inquire about the status of your fingerprint results, please first ensure that the amount of time exceeds our processing times. Please note that this area is currently experiencing a high volume of requests. There may be delays in receiving a response.

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