Client and partner survey results

The RCMP aims to provide the best possible policing to the communities we serve. We conduct three surveys annually to get feedback from the Canadian public, our partners and our stakeholders about the work we do.

The results from the 2018-2019 surveys are positive. Canadians, clients and partners are generally satisfied with the RCMP's service. The results also point to some potential areas for improvement, including:

  • increasing transparency
  • increasing involvement or visibility within the community
  • sharing information with our partners

The percentages provided below are for the responses agree or strongly agree.

What Canadians think

Results from the Canadians' Views of RCMP Policing Services survey show that overall satisfaction with the RCMP is at 77%.

Other ratings were:

  • trust and confidence: 74%
  • sensitive to cultures and groups: 58%
  • effective national leaders: 57%
  • addressing national security: 75%
  • open and transparent organization 38%
  • forward looking, innovative organization 45%

What our contract partners think

Results of the Survey of Contract Partners show an 86% overall satisfaction rating.

Other ratings were:

  • trust and confidence: 84%
  • effectively deploys resources: 61%
  • sensitive to cultures: 80%
  • good value for money spent: 57%
  • clearly demonstrates how it has used funding 41%
  • financial planning process 40%

What our policing partners think

Results of the Survey of Policing Partners and Stakeholders show an overall satisfaction rating of 90%.

Results for other aspects include:

  • trust and confidence: 86%
  • sensitive to partner needs: 73%
  • addressing serious crime: 67%
  • effective national leaders: 65%

How we're using these results

These surveys are a key element of our commitment to accountability. The results give us a view of:

  • how Canadians and our contract and policing partners perceive us
  • where they find value in our services
  • where we are falling short of their expectations

We then use these results to assess our progress and to improve service delivery. Vision150 is our plan to improve transparency, innovation and modernization in the RCMP, based on solid evidence, such as these survey results.

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