Responding to Suspicious Mail

Individuals and employees in mail rooms should be aware of the possibility of suspicious mail, that is mail containing a bomb or containing a chemical, biological, radioactive or nuclear substance that could be harmful.

If you suspect a bomb

If you are suspicious that a letter or package may contain a bomb, you may refuse to accept it.

If it is already on your premises:

• do not open it;
• isolate it;
• leave the area;
• let your supervisor know; and
• contact your local police service or emergency responders.

If you suspect a harmful chemical or biological substance

If you are suspicious that a letter or package may contain a harmful chemical or biological substance, you may refuse to accept it.

If it is already on your premises:

• cover the package or envelope with a plastic sheet or raincoat or if none is available, leave the package where it is;
• evacuate the room closing all doors and windows;
• call your supervisor who will contact your local police service or emergency responders;
• isolate the area where the package is;
• isolate yourself in another area that has a telephone and wait for the emergency responders to arrive.

If you touched a letter or package package that possibly contains a harmful substance or got some on your clothes:

• wash your hands well;
• shower with your clothes on;
• undress and seal your clothes in a plastic bag; and
• shower again and put on fresh clothes.

Poster : Responding to suspicious mail (PDF)