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RCMP Certificate Services Program: Technical Support/Contacts

Technical Support

All Entrust technical problems are to be forwarded to the Central Helpdesk. A ticket number will be issued and the problem will be sent to the appropriate RCMP personel. If you do not know the number for the Help Desk, please contact you're LRA (Local Registration Authority). If you do not know who your LRA is, please contact your local RCMP detachment. Technical support is available for members of the policing community only.

RCMP Certificate Services Program

For more information on PKI or the RCMP Certificate Services Program and its components, please send an e-mail to: RCMP_Certificate_Services@rcmp-grc.gc.ca

The RCMP Certificate Services Program is managed by the RCMP Certificates Identities and Access Management Services.

Other Certificate Authorities (CA)

PWGSC
PWGSC is the CA for Federal Government Law Enforcement Agencies, except for Canadian Border Security Agency (CBSA) and Canada Revenue Agency (CRA).

CRA
CRA is the CA for Canadian Revenue Agency and Canadian Border Services Agency.
Internal e-mail: IT/TI-PKI Admin ICP.

OPP
OPP is the CA for Ontario Provincial Law Enforcement Agencies
E-mail: PKI.Ontario.Law.Enforcement@ontario.ca
Telephone General Help Desk: 1-888-677-4873 say 'police' at voice prompt

Quebec Provincial Law Enforcement Agencies should contact the RCMP Certificate Services Program
E-mail: RCMP_Certificate_Services@rcmp-grc.gc.ca