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Home > Performance Management Surveys > 2010 Core Surveys > Core Surveys 2010: National Level Results 

Core Surveys 2010: National Level Results

Survey of Canadians´ Views of RCMP Policing Services
Questions Disagree (%) Neither (%) Agree (%) Count
How important is the RCMP's contribution to ensuring safe homes and safe communities for Canadians? 2 1 97 5848
How satisfied are you with the RCMP's contribution to ensuring safe homes and safe communities for Canadians? 7 9 84 5670
The RCMP's services are important for Canada? 2 1 97 5879
The RCMP demonstrates professionalism in its work? 10 7 84 5790
The RCMP is an organization with integrity? 9 8 83 5726
The RCMP personnel are honest? 10 11 79 5607
The RCMP personnel demonstrate compassion? 10 12 78 5572
The RCMP is an accountable organization? 15 9 76 5691
The RCMP personnel demonstrate respect? 8 9 83 5773
I have trust and confidence in the RCMP? 9 7 84 5848
The RCMP has strong, reliable leaders? 14 17 69 5250
The RCMP places an emphasis on providing quality service to the public? 6 8 86 5763
The RCMP places emphasis on providing services in the language of my choice, English or French? 4 6 90 5446
The RCMP investigates public complaints appropriately and with transparency? 16 13 70 5461
The RCMP fulfills the commitments they have made to Canadians? 8 10 82 5640
The RCMP is sensitive to the needs of different cultures and groups? 11 11 77 5499
The RCMP is contributing to safer and healthier Aboriginal communities? 11 15 74 5148
The RCMP is sensitive to needs of women? 6 13 81 5283
The RCMP is preventing and reducing youth involvement in crime as victims and offenders? 11 13 75 5437
The RCMP plays a valuable role in reducing organized crime? 9 9 82 5535
The RCMP is reducing the threat and impact of serious crime? 7 7 86 5641
The RCMP plays a valuable role in reducing the threat of terrorist criminal activity in Canada? 6 10 84 5433
The RCMP is effectively responding to threats to the security of Canada? 5 11 84 5434
The RCMP is reducing the impact of economic crime? 10 12 77 5381
The RCMP communicates openly to Canadians? 25 12 64 5649
The RCMP provides Canadians with adequate information about its work? 28 13 59 5608
It is easy to find information about RCMP's work when I am looking for it? 19 19 61 4628
The RCMP website provides Canadians with useful information about its programs and services? 6 23 71 3643
I am satisfied with the information the RCMP provides to Canadians? 20 12 68 5566
RCMP takes every measure to ensure the safety and security of government led summits and other high profile events and visits? 3 5 92 5601
RCMP personnel are responsive to the needs in my community/province//territory? 10 7 83 5638
RCMP personnel have a visible presence in my communityince/territory? 14 5 81 5730
RCMP personnel are involved in my community's activities? 18 9 73 5355
I highly value the RCMP's collaboration and work in my community/province/territory? 10 9 81 5657
RCMP personnel treated me fairly? 7 3 90 1789
RCMP personnel demonstrated professionalism? 8 2 89 1795
RCMP personnel were courteous and respectful? 7 3 90 1798
RCMP personnel were knowledgeable and competent? 8 5 87 1786
RCMP personnel delivered the service in a timely fashion? 12 4 84 1760
RCMP personnel went the 'extra mile' to provide good service? 18 11 71 1756
RCMP personnel gave me all the information that I needed for the situation? 14 4 82 1763
It was easy to get in touch with the RCMP? 10 3 88 1097
How satisfied were you with the service you received during your contact(s) with the RCMP? 13 6 82 1791

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Survey of Contract Partners
Questions Disagree (%) Neither (%) Agree (%) Count
How important is the RCMP's contribution to ensuring safe homes and safe communities for Canadians? 1 0 99 755
How satisfied are you with the RCMP's contribution to ensuring safe homes and safe communities for Canadians? 11 4 85 754
The RCMP demonstrates professionalism in its work? 5 10 85 749
The RCMP is an organization with integrity? 5 11 84 749
The RCMP personnel are honest? 4 12 84 724
The RCMP personnel demonstrate compassion? 7 19 73 735
The RCMP is an accountable organization? 10 17 72 739
The RCMP personnel demonstrate respect? 7 12 82 746
The RCMP places emphasis on providing quality service? 8 18 74 745
The RCMP consistently achieves its objectives? 11 32 56 677
The RCMP successfully addresses local policing priorities? 15 21 64 742
The RCMP places emphasis on providing services in the language of my choice, English or French? 6 15 79 626
Overall, the RCMP provides high quality service? 7 16 77 742
The RCMP provides leadership in my community/province/territory? 14 21 65 746
I have trust and confidence in the RCMP? 8 11 81 750
The RCMP has strong, reliable leaders? 8 18 75 716
The RCMP is prepared to respond to emergencies and critical incidents? 7 11 83 746
My organization highly values the RCMP's collaboration and work in my community/province/territory? 5 12 82 745
My organization has a good working relationship with the RCMP in my community/province/territory? 5 11 84 748
My organization is sufficiently involved in setting local RCMP policing priorities? 12 19 69 740
My organization is sufficiently involved in the development of community plans? 11 21 68 731
My organization is sufficiently involved in the implementation of community plans/Annual Performance Plan (APP)? 12 24 64 707
The RCMP fulfils the commitments they have made to the community/province/territory? 9 21 70 727
The RCMP provides appropriate consultation on decisions and actions that have an impact on my organization? 14 20 66 730
The RCMP is sensitive to the needs of different cultures and groups? 8 19 73 660
The RCMP is sensitive to Aboriginal issues? 11 17 72 606
The RCMP is sensitive to needs of women? 6 14 80 643
The RCMP is sensitive to issues pertaining to youth? 6 13 81 704
RCMP personnel have a visible presence in my community/province/territory? 19 18 63 749
RCMP personnel are involved in community activities? 29 22 49 688
RCMP personnel are responsive to the needs of my community/province/territory? 14 19 67 739
The RCMP makes a valuable contribution to my community's long term quality of life? 12 19 69 740
The RCMP approach reflects the values of my community? 12 23 66 733
Overall, the RCMP makes a valuable contribution to the sustainability of my community? 10 20 70 744
The RCMP provides its clients with useful information about its work? 10 20 70 725
The RCMP communicates effectively what it is doing and why it is doing it? 15 23 61 733
RCMP information is accurate and of high quality? 7 21 71 711
RCMP information is timely? 12 27 61 724
RCMP information is comprehensive? 10 24 66 714
I am satisfied with the information the RCMP provides to my community/province/territory? 14 20 66 747
RCMP regular policing reports are valuable? 6 15 79 718
My organization is adequately informed about RCMP Aboriginal programs and services? 22 35 44 595
My organization is adequately informed about RCMP Youth programs and services? 21 28 51 687
My organization is adequately informed about RCMP Economic Integrity programs and services? 28 33 39 629
My organization is adequately informed about RCMP Organized Crime programs and services? 23 28 49 676
The RCMP clearly demonstrates how it has used the funding provided by its municipal and provincial clients? 23 34 43 668
The RCMP's services represent good value for money spent? 13 28 59 695
The RCMP effectively deploys its resources? 13 29 58 674
The RCMP is reducing the threat and impact of organized crime? 11 25 64 647
The RCMP is reducing the threat and impact of serious crime? 7 21 72 680
The RCMP is reducing the threat of terrorist criminal activity in Canada and abroad? 7 24 69 565
The RCMP is effectively responding to threats to the security of Canada? 5 24 71 568
The RCMP is preventing and reducing youth involvement in crime as victims and offenders? 12 30 58 688
The RCMP is contributing to safer and healthier Aboriginal communities? 11 32 57 545
The RCMP is reducing the impact of economic crime? 7 28 65 599

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Aboriginal Community Results
Questions Disagree (%) Neither (%) Agree (%) Count
How important is the RCMP's contribution to ensuring safe homes and safe communities for Canadians? 1 0 99 189
How satisfied are you with the RCMP's contribution to ensuring safe homes and safe communities for Canadians? 16 3 80 189
The RCMP demonstrates professionalism in its work? 11 18 70 186
The RCMP is an organization with integrity? 10 18 72 188
The RCMP personnel are honest? 9 19 72 182
The RCMP personnel demonstrate compassion? 17 22 61 188
The RCMP is an accountable organization? 16 18 66 185
The RCMP personnel demonstrate respect? 16 16 68 187
The RCMP places emphasis on providing quality service? 14 22 64 187
The RCMP consistently achieves its objectives? 18 29 53 170
The RCMP successfully addresses local policing priorities? 20 20 60 188
The RCMP places emphasis on providing services in the language of my choice, English or French? 16 18 66 170
Overall, the RCMP provides high quality service? 13 22 65 189
The RCMP provides leadership in my community/province/territory? 21 21 58 187
I have trust and confidence in the RCMP? 18 15 66 188
The RCMP has strong, reliable leaders? 15 19 66 181
The RCMP is prepared to respond to emergencies and critical incidents? 16 15 69 188
My organization highly values the RCMP's collaboration and work in my community/province/territory? 9 16 75 188
My organization has a good working relationship with the RCMP in my community/province/territory? 10 15 76 188
My organization is sufficiently involved in setting local RCMP policing priorities? 16 20 64 188
My organization is sufficiently involved in the development of community plans? 13 18 69 183
My organization is sufficiently involved in the implementation of community plans/Annual Performance Plan (APP)? 12 20 68 179
The RCMP fulfils the commitments they have made to the community/province/territory? 16 19 64 185
The RCMP provides appropriate consultation on decisions and actions that have an impact on my organization? 20 22 58 182
The RCMP is sensitive to the needs of different cultures and groups? 21 20 59 186
The RCMP is sensitive to Aboriginal issues? 26 19 55 184
The RCMP is sensitive to needs of women? 13 23 65 173
The RCMP is sensitive to issues pertaining to youth? 15 19 66 182
RCMP personnel have a visible presence in my community/province/territory? 26 15 59 189
RCMP personnel are involved in community activities? 32 16 52 186
RCMP personnel are responsive to the needs of my community/province/territory? 19 24 57 185
The RCMP makes a valuable contribution to my community's long term quality of life? 20 20 60 187
The RCMP approach reflects the values of my community? 21 22 56 187
Overall, the RCMP makes a valuable contribution to the sustainability of my community? 16 25 59 187
The RCMP provides its clients with useful information about its work? 17 22 62 185
The RCMP communicates effectively what it is doing and why it is doing it? 26 19 55 186
RCMP information is accurate and of high quality? 16 20 63 183
RCMP information is timely? 21 23 56 183
RCMP information is comprehensive? 17 24 59 180
I am satisfied with the information the RCMP provides to my community/province/territory? 21 19 61 189
RCMP regular policing reports are valuable? 9 15 77 184
My organization is adequately informed about RCMP Aboriginal programs and services? 23 23 54 185
My organization is adequately informed about RCMP Youth programs and services? 26 21 53 182
My organization is adequately informed about RCMP Economic Integrity programs and services? 34 23 42 175
My organization is adequately informed about RCMP Organized Crime programs and services? 30 26 44 177
The RCMP clearly demonstrates how it has used the funding provided by its municipal and provincial clients? 28 31 41 164
The RCMP's services represent good value for money spent? 21 26 53 170
The RCMP effectively deploys its resources? 22 28 50 177
The RCMP is reducing the threat and impact of organized crime? 17 33 49 168
The RCMP is reducing the threat and impact of serious crime? 13 31 56 174
The RCMP is reducing the threat of terrorist criminal activity in Canada and abroad? 13 27 60 144
The RCMP is effectively responding to threats to the security of Canada? 10 25 65 146
The RCMP is preventing and reducing youth involvement in crime as victims and offenders? 15 31 54 177
The RCMP is contributing to safer and healthier Aboriginal communities? 19 24 57 184
The RCMP is reducing the impact of economic crime? 15 29 56 158
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Survey of Canadian Policing Partners
Questions Disagree (%) Neither (%) Agree (%) Count
How important is the RCMP's contribution to ensuring safe homes and safe communities for Canadians? 0 0 100 54
How satisfied are you with the RCMP's contribution to ensuring safe homes and safe communities for Canadians? 8 8 85 53
The RCMP demonstrates professionalism in its work? 2 13 85 55
The RCMP is an organization with integrity? 2 13 85 55
The RCMP personnel are honest? 0 7 93 55
The RCMP personnel demonstrate compassion? 2 13 85 55
The RCMP is an accountable organization? 13 15 73 55
The RCMP personnel demonstrate respect? 0 13 87 55
I have trust and confidence in the RCMP? 6 17 78 54
The RCMP has strong, reliable leaders? 4 22 74 54
I am satisfied with the information the RCMP provides (to my organization)? 15 7 78 55
RCMP personnel are responsive to the needs of my organization? 9 16 75 55
The RCMP fulfils the commitments they have made (to my organization)? 9 16 75 55
The RCMP provides appropriate consultation on decisions and actions that have an impact on my organization? 13 19 69 54
The RCMP is prepared to respond to emergencies and critical incidents? 2 8 90 52
The RCMP places emphasis on providing quality service? 4 20 76 55
RCMP personnel are knowledgeable and competent? 0 16 84 55
The RCMP places emphasis on providing services in the language of my choice, English or French? 2 13 85 47
The RCMP effectively communicates what it is doing and why it is doing it? 17 30 54 54
The RCMP is a financially and administratively accountable organization? 16 32 53 38
The RCMP provides effective support to the Canadian law enforcement community? 8 8 85 53
The RCMP is preventing and reducing youth involvement in crime as victims and offenders? 11 43 46 37
The RCMP is a valuable partner in reducing the threat and impact of organized crime? 4 13 83 54
The RCMP is reducing the threat and impact of serious crime? 8 28 64 50
The RCMP is reducing the threat of terrorist criminal activity in Canada and abroad? 2 29 69 42
The RCMP is effectively responding to threats to the security of Canada? 2 22 76 41
The RCMP is reducing the impact of economic crime (such as credit cards, counterfeit, or identity theft)? 13 17 70 46
The RCMP is a valuable partner in protecting Canada's border? 0 16 84 49
The RCMP is contributing to safer and healthier Aboriginal communities? 8 33 59 39
The RCMP provides valuable input to the development of public policy with respect to domestic issues? 8 37 55 38
The RCMP makes a valued contribution to the development of public policy with respect to international issues? 3 31 67 36
Overall, I am satisfied with the RCMP's delivery of federal programs? 4 17 79 53
Our organization highly values the RCMP's contribution to our partnership/collaboration? 4 2 95 55
The RCMP responses are timely and appropriate? 20 11 69 55
The RCMP communicates effectively when responding to requests? 11 13 76 55
The RCMP supports the integration of policing and law enforcement services? 4 6 90 50
The RCMP provides appropriate protocols to ensure an integrated and rapid response in evolving situations? 10 12 78 51
The RCMP is sensitive to the unique needs of its partners? 17 31 52 54
My organization is adequately informed about RCMP Aboriginal Programs and services? 28 35 37 43
My organization is adequately informed about RCMP Youth programs and services? 33 35 33 43
My organization is adequately informed about RCMP Economic Integrity Programs and services? 22 42 36 45
My organization is adequately informed about RCMP Organized Crime programs and services? 13 23 65 48
The RCMP provides effective technologies and investigative techniques? 9 9 81 53
The RCMP makes use of effective technologies and investigative techniques? 4 13 83 54
RCMP information and intelligence are comprehensive? 9 21 70 53
RCMP information and intelligence are accurate? 4 22 75 51
RCMP information and intelligence are timely? 16 24 61 51
National Security Criminal Investigations shares information and intelligence related to terrorism with my organization? 23 20 58 40
The RCMP provides knowledgeable personnel with expertise on Information Management/ Information Technolog issues? 12 10 79 42
The RCMP provides valuable support and services to the IM/IT client community? 12 17 71 41
The RCMP is a valued leader in the development of IM/IT solutions for interoperability? 11 22 68 37
The RCMP contributes to the development of common priorities with respect to Aboriginal issues? 3 31 66 29
The RCMP provides knowledgeable personnel with expertise on Aboriginal issues? 3 41 55 29
The RCMP provides appropriate protocols to ensure an integrated/rapid response in evolving situations in Aboriginal communities? 0 52 48 29

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Survey of Stakeholders
Questions Disagree (%) Neither (%) Agree (%) Count
How important is the RCMP's contribution to ensuring safe homes and safe communities for Canadians? 1 0 99 205
How satisfied are you with the RCMP's contribution to ensuring safe homes and safe communities for Canadians? 4 5 91 198
The RCMP demonstrates professionalism in its work? 3 3 93 207
The RCMP is an organization with integrity? 3 9 88 206
The RCMP personnel are honest? 2 7 91 205
The RCMP personnel demonstrate compassion? 5 14 81 192
The RCMP is an accountable organization? 9 20 71 199
The RCMP personnel demonstrate respect? 3 9 88 208
I have trust and confidence in the RCMP? 5 6 89 208
The RCMP has strong, reliable leaders? 9 28 63 181
RCMP personnel are responsive to the needs of my organization? 7 15 78 206
I am satisfied with the information the RCMP provides to my organization? 11 19 70 202
The RCMP is prepared to respond to emergencies and critical incidents? 2 7 91 194
The RCMP fulfils the commitments they have made (to my organization)? 6 13 81 198
The RCMP provides appropriate consultation on decisions and actions that have an impact on my organization? 13 21 66 195
The RCMP places emphasis on providing quality service? 4 10 86 203
RCMP personnel are knowledgeable and competent? 1 12 87 206
The RCMP is a financially and administratively accountable organization? 13 31 57 143
The RCMP places emphasis on providing services in the language of my choice, English or French? 3 12 85 188
The RCMP effectively communicates what it is doing and why it is doing it? 16 27 57 199
The RCMP is preventing and reducing youth involvement in crimes as victims and offenders? 8 31 61 136
The RCMP is reducing the threat and impact of organized crime? 2 15 83 183
The RCMP is reducing the threat and impact of serious crime? 4 13 83 185
The RCMP is reducing the threat of terrorist criminal activity in Canada and abroad? 3 19 78 155
The RCMP is effectively responding to threats to the security of Canada? 5 15 80 162
The RCMP is reducing the impact of economic crime? 10 23 67 166
The RCMP is contributing to safer and healthier Aboriginal communities? 7 28 64 138
The RCMP is a valuable partner in providing effective support of international operations? 3 15 83 149
The RCMP is a valuable partner in protecting Canada's sovereignty? 3 15 82 168
I am knowledgeable about the scope of the RCMP's international policing services? 22 26 52 172
The RCMP supports the integration of policing services/law enforcement services? 3 16 80 176
The RCMP is sensitive to the unique needs of its partners? 8 28 64 192
The RCMP responses are timely and appropriate? 8 22 70 197
The RCMP communicates effectively when responding to requests? 8 18 73 203
The RCMP provides accurate and complete information about its programs and services? 10 19 72 197
RCMP information and intelligence are comprehensive? 5 23 73 172
RCMP information and intelligence are accurate? 6 22 72 162
RCMP information and intelligence are timely? 8 27 65 171
RCMP information and intelligence are relevant? 4 18 79 177
The RCMP shares its research related to organized crime with my organization? 21 25 55 165
My organization is adequately informed about RCMP Aboriginal Programs and services? 22 39 39 136
My organization is adequately informed about RCMP Youth programs and services? 24 35 41 135
My organization is adequately informed about RCMP Economic Integrity Programs and services? 22 37 41 135
My organization is adequately informed about RCMP Organized Crime programs and services? 17 23 60 164
National Security Criminal Investigations shares its information and intelligence related to terrorism with my organization? 25 26 49 138
The RCMP provides knowledgeable personnel with expertise on IM/IT issues? 13 33 53 120
The RCMP provides valuable support and services to the IM/IT client community? 14 35 51 97
The RCMP is a valued leader in the development of IM/IT solutions for interoperability? 15 40 45 100
Date Modified: 2011-01-21

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