The RCMP regularly asks its employees, clients, partners, stakeholders and Canadians to provide feedback about various aspects of its programs and services. This feedback occurs through regular consultation and meetings, and also through comprehensive surveys.
RCMP employees are invited to complete an extensive survey every two years. This survey is an opportunity for all employees, whether Regular Members, Civilian Members or Public Service Employees (PSE), to share their views about the state of their team, their program, and the RCMP. Their thoughts and concerns are important, and play a critical role in the RCMP’s transformation, with the results used to support the RCMP’s business planning and transformation initiatives. RCMP PSEs also participate in the government-wide employee survey (The results are available on the Treasury Board Secretariat (TBS) website).
Over 12,000 employees took the time to complete the 2009 RCMP Employee Opinion Survey. The results have now been compiled and shared with employees. They are also now available to the public through the RCMP internet, and at Library and Archives Canada.
This year, RCMP employees overwhelmingly affirmed their commitment to the RCMP and to serving Canadians. In all, 92% of respondents said that they are strongly committed to making the RCMP successful, and 87% are proud to be RCMP employees.
Increased efforts by managers to provide employees with more feedback on their performance has led to a 10% increase in satisfaction with more timely performance evaluations, as well as improvement in employee’s opinion of the value of performance evaluations.
Employees are also more satisfied with training opportunities, and feel more strongly that learning and development are encouraged and that supervisors facilitate their career development.
A less positive finding is the decrease in satisfaction regarding fairness, trust, and respect. The RCMP is also concerned that about half of respondents do not believe that the results of the survey will be acted on. Further, a significant number of employees indicated that they have been harassed, by either superiors, co-workers, clients or the public.
The Commissioner has directed senior managers to work with employees to develop initiatives to resolve those issues that were identified.
The RCMP is experiencing progress in its transformation agenda and it is our hope that increased employee satisfaction in key survey areas is a reflection of this. We believe this progress will benefit employees, their workplaces and their careers. This in turn will enhance programs and services that benefit the safety of Canadians.
The RCMP continues to create an environment in which people can excel. And when individual employees excel, the RCMP as a whole excels.