Telecommunications Operators (9-1-1 Dispatcher)

Telecommunications Operators provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year.

Telecommunications Operators perform a variety of duties which include the monitoring of police resources and systems with computer aided dispatch and monitoring systems. In addition, Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1. In many instances, Telecommunications Operators are the first point of contact with people who call the RCMP.

Currently, there are 22 provincial and federal RCMP Operational Communications Centres (OCC) and Administrative Communication Centres across Canada. In addition to the provincial and federal OCCs, there are ten Municipal Operational Communication Centres and Regional Operational Communications Centres that provide law enforcement support services to the RCMP.

The Telecommunications Operator hiring process consists of several phases that assess competencies and suitability. One of the phases in the process is a Telecommunication Operator selection interview. The RCMP has created this Preparatory Guide to help applicants prepare for the interview.

If you are looking for an exciting and rewarding career offering stability and great benefits, you should check for job opportunities regularly on the Public Service Commission of Canada web site:

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