Telecommunications Operators (9-1-1 Dispatcher)

Telecommunications Operators provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year.

Telecommunications Operators perform a variety of duties which include the monitoring of police resources and systems with computer aided dispatch and monitoring systems. In addition, Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1. In many instances, Telecommunications Operators are the first point of contact with people who call the RCMP.

Currently, there are 22 provincial and federal RCMP Operational Communications Centres (OCC) and Administrative Communication Centres across Canada. In addition to the provincial and federal OCCs, there are ten Municipal Operational Communication Centres and Regional Operational Communications Centres that provide law enforcement support services to the RCMP.

A career as an RCMP Telecommunications Operator (9-1-1 Dispatcher) offers:

  • Competitive salaries; increasing from $48,686 to $62,653 over the first five years of service
  • Full-time, part-time and temporary opportunities upon successful completion of the RCMP Telecommunications Operator training program
  • Incremental vacation and pension, member/employee assistance program, medical and dental plan, family health plan, and group life insurance (optional)
  • Opportunities for promotion, professional development, and personal growth
  • Support for continuing education and development
  • Telecommunications Operator Training Program
  • A rewarding career supporting law enforcement
  • A chance to be a part of an organization of excellence, the RCMP

If you are looking for an exciting and rewarding career offering stability and great benefits, read on.

Our job opportunities are posted on the Public Service Commission of Canada web site. You should check it regularly for updates.

Basic Requirements

To become an RCMP Telecommunications Operator, applicants must

  • Have Canadian citizenship
  • Be of good character
  • Be 19 years of age or older
  • Have a Canadian secondary school (high school) diploma or equivalent
  • Have knowledge of Windows-based applications with an emphasis on word processing
  • Be able to type/keyboard at 40 net w.p.m. (An acceptable certificate for typing/keyboarding may be obtained from a high school, college, or commercial business school.)
  • Meet the linguistic requirements for the position (English or Bilingual)
  • Meet the medical standards for RCMP Telecommunications Operators

Additional Qualifications

  • Cognitive interpersonal and communication skills, critical thinking, sound judgment and decision making
  • Visual and hearing acuity
  • Ability to be stationary for long periods of time
  • Good listening skills
  • Ability to work on own initiative
  • Highly self-motivated
  • Ability to remain in control, composed and organized under pressure or in high stress situations
  • Ability to multi-task efficiently
  • Someone who enjoys helping others
  • Professionalism and integrity
  • Readiness to accept new challenges
  • Ability to adapt easily to ever evolving technology
  • Ability to work with a team and develop team relationships
  • Ability to articulate clearly on the telephone
  • Ability to handle the flexibility of shift work
  • Commitment to a career as a Telecommunications Operator with the RCMP

Telecommunications Operator Application Process

Preparatory Guides

Telecommunications Operator Training

  • Approximately six months in duration
  • Delivered at a centralized location in a RCMP division (province) or the Communication Centre of employment
  • Hourly wage of approximately $22.50 for the duration of the training/probation period
  • Learned skills:
    • Knowledge and understanding of common offences under the Criminal Code of Canada, provincial and federal statutes
    • Knowledge of R.C.M.P. internal administrative and operational instructions and police communication practices, policies and procedures
    • Ability to operate a wide variety of communications systems which include multi-channel radio systems with repeaters, computer aided dispatch systems, record management systems, and Canadian law enforcement database
    • Ability to differentiate between criminal and civil law matters
    • Ability to apply effective and professional communication skills to obtain and disseminate information
    • Ability to respond effectively to emergencies and crisis situations

Telecommunications Operators' routine working decisions are made by following policies, procedures, and protocols. Due to the nature of the duties, the Telecom Operator must be able to quickly and accurately analyze and interpret information provided by the public (people who may be experiencing highly emotional or hazardous situations) or officers, and make instant assessments of the situations to determine and coordinate the dispatch of appropriate emergency units.

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