Operational Communications Centre

Have you ever considered a career with the Royal Canadian Mounted Police? Canada’s national police force can offer you not just a job, but a way of life, full of rewarding challenges and opportunities.

Being a telecom operator is a very demanding but satisfying job. Competent individuals who possess confidence, determination, and are adept to change make it through the training process. Individuals with the desire and drive to succeed will excel in the field. Welcome aboard!
~ Michelle BOYKO, Operator, 2 years service

“D” Division Operational Communications Center (O.C.C.)
The “D” Division Operational Communications Center (O.C.C.) Is located at the “D” Division Headquarters building in Winnipeg. It has been serving rural Manitoba since 1999. The O.C.C. operates 24/7 365, including nights, weekends, and holidays. Operators are trained as both call takers and dispatchers, each working on one of four teams, led by a team supervisor.

Emergency phone lines - Call Taker
The operators of the “D” Division O.C.C. are highly trained professionals who receive requests for assistance from all over rural Manitoba, from the Canada / U.S.A. border to Churchill. The calls for service vary in nature from questions about the law and complaints of minor thefts to serious reports of domestic assaults, home invasions, stabbings, shootings, and motor vehicle collisions.

Radio - Dispatcher
“D” Division O.C.C. operators respond to the radio and telephone requests from R.C.M.P. members as well as members of other police agencies. Operators dispatch calls for service to the detachments and police units on the road. They are required to monitor the status of patrol cars, contact other resources (e.g. ambulance, fire, tow truck), and conduct computer queries to assist the police officers. Operators must also be able to maintain composure in high stress situations (e.g. high speed chase or a member in distress).

This job allows me to connect the public who need police with members who can provide that front line assistance. It’s a very rewarding career that allows me to grow and become a better person.
~ Megan BROWN, Operator, 2 years service

Your application procedure starts by submitting your application. This is followed by a series of tests and interviews to help you and us determine that a career with the RCMP “D” Division O.C.C. is the right choice for you.

You:

• are a Canadian citizen
• are of good character
• are proficient in English (bilingual persons are encouraged to apply)
• have a Canadian secondary school (high school) diploma or equivalent
• are 18 years of age or older
• have no unpardoned criminal record
• are able to type 40 WPM with less than 5% error
• have knowledge of Windows TM based applications
• are willing to reside within 100 KM of Winnipeg
• are willing to work shift work, including weekend and holidays

Operators:

• are proficient in typing numbers
• have good knowledge of Manitoba’s geography
• demonstrate ability to work on their own
• take initiative without supervision
• demonstrate attention to detail
• multitask and handle high volumes of traffic
• maintain composed under pressure

Recruiting Process:

• Formal Application
• Information Session
• Typing Test
• Written Aptitude Test (TOAT)
• Structured Board Interview
• Background Checks
• Psychological / Hearing Assessment
• Hiring and Training

The R.C.M.P. is a great organization to meet people working towards a common cause - Justice. You earn a living while serving your community.
~ Armand Poirier, Operator, 26 years service

For more information, visit:
http://www.rcmp-grc.gc.ca/recruiting-recrutement/other-autre/opportunities-opportunites-eng.htm#job1

Contact “D” Division Recruiting:
ph: (204) 983-6864

Submit current resume to:

RCMP
Attn: CM Recruiting
P.O. Box 5650
Winnipeg, MB
R3C 3K2