Northwest Territories - 2016 success stories

The success stories highlighted in this report are just a few examples of how the RCMP demonstrates its commitment to the Government of Canada's Public Service Renewal initiative. Through innovative initiatives and programs, the RCMP works with its partners, connects with communities and supports its people in order to keep Canadians safe.


Project improves service to Northerners

In the Northwest Territories, many homes in smaller communities don't have proper addresses. An operational communications centre (OCC) operator (911 operator) needs to establish an accurate location in order to dispatch officers. They also need to get information about the situation to help prepare members for what they are walking into. In order to do that, they ask the "5Ws": Who the caller is, What the problem is, When it happened, Where it happened or Where the caller is now, and Whether any weapons, alcohol or drugs are involved. To promote community understanding and awareness of the role of OCC operators, the Northwest Territories RCMP OCC launched a community policing initiative called the "5 Ws Magnet Project." They had magnets made bearing the 5 Ws, and toured various communities in the Northwest Territories, handing them out. It was an opportunity to meet residents, understand their reality, and also reinforce the importance of the 5 Ws.

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