2018-2019 Client and partner survey results

Overall Results

The RCMP aims to provide the best possible policing to the communities we serve. We conduct three surveys annually to get feedback from the public, our partners and our stakeholders about the work we do.

The results from the 2018-2019 surveys are positive. Residents, clients and partners are generally satisfied with the RCMP's service in New Brunswick. The results also point to some potential areas for improvement, including:

  • increasing transparency
  • increasing involvement or visibility within the community
  • sharing information with our partners

The numbers provided below show the percentage of respondents who agree or strongly agree with the stated criteria.

What NB residents think

Results from the New Brunswickers Views of RCMP Policing Services survey show that overall satisfaction with the RCMP is at 85%.

Other results include:

  • trust and confidence: 79%
  • adequate information about its work: 52%
  • open and transparent organization: 44%
  • sensitive to cultures and groups: 67%
  • effective coordinated response to calls for service: 72%
  • responsive to the needs of the community: 78%

What our contract partners think

Results of the Survey of Contract Partners shows an overall satisfaction rating of 75%.

Other results include:

  • trust and confidence: 89%
  • high quality policing service: 76%
  • effective local leaders: 75%
  • valuable contribution to community's quality of life: 58%
  • useful information about its work: 49%
  • good value for money spent: 31%
  • effectively deploys resources: 52%

What our policing partners think

Results of the Survey of Policing Partners and Stakeholders show an overall satisfaction rating of 95%.

Other results include:

  • trust and confidence: 75%
  • sensitive to partner needs: 63%
  • effective leaders: 89%
  • effective coordinated response to calls for service: 65%
  • sharing of research with organization: 53%
  • relevant information and intelligence: 80%

New Brunswickers Views of RCMP Policing Services 2018-2019

New Brunswickers Views of RCMP Policing Services is a public opinion survey of adult residents of New Brunswick, with a focus on areas policed by the RCMP. A random sample of respondents (by phone and online) was allocated to J Division, with 70% of the sample drawn from areas where the RCMP is the police service of jurisdiction. The number of respondents for New Brunswick in 2018-2019 is 193.

Attitudes to the RCMP
Agree Neutral Disagree
How important is the RCMP's contribution to keeping Canadians safe 81% 13% 6%
How satisfied are you with the RCMP's contribution to keeping Canadians safe 85% 8% 6%
I feel safer because of the RCMP 98% 1% 1%

Core values
Agree Neutral Disagree
The RCMP demonstrates professionalism in its work 87% 9% 5%
The RCMP is an organization with integrity 81% 12% 7%
RCMP personnel are honest 71% 23% 6%
The RCMP is an accountable organization 67% 21% 13%
RCMP personnel demonstrate compassion 72% 23% 5%
RCMP personnel demonstrate respect 76% 18% 6%
General
Agree Neutral Disagree
The RCMP places an emphasis on providing quality service to the public 78% 15% 7%
The RCMP is an organization that is welcoming and inclusive of people from different backgrounds 76% 17% 7%
The RCMP places emphasis on providing services in the official language of my choice, English or French 86% 11% 3%
The RCMP is a recognized symbol of Canada 98% 2% 0%
I have trust and confidence in the RCMP 79% 12% 9%
Relationship with the RCMP
Agree Neutral Disagree
The RCMP has effective local leaders 62% 30% 8%
The RCMP has effective national leaders 59% 28% 12%
I highly value the RCMP's collaboration and work in my community/province/territory 75% 16% 9%
I am familiar with RCMP services in my community/province/territory 81% 14% 5%
The RCMP provides Canadians with adequate information about its work 52% 22% 26%
The RCMP is an open and transparent organization 44% 29% 27%
The RCMP is representative of the diverse Canadian communities it serves 72% 16% 11%
The RCMP is a forward-looking, innovative organization 50% 36% 14%
Sensitivity
Agree Neutral Disagree
The RCMP is sensitive to the needs of different cultures and groups 67% 21% 11%
The RCMP is respectful to the cultural needs of Indigenous people 58% 25% 17%
The RCMP treats women fairly 61% 18% 21%
The RCMP is sensitive to the needs of LGBTQ2S community 58% 32% 10%
The RCMP is helping build an inclusive and fair Canada 65% 29% 6%
Responsiveness
Agree Neutral Disagree
RCMP personnel are responsive to the needs in my community/province/territory 78% 12% 10%
RCMP personnel have a visible presence in my community/province/territory 71% 13% 16%
RCMP personnel are involved in my community's activities, such as activities for children, cultural events, and local committees 58% 25% 17%
The RCMP is present on the Web and social media, such as Twitter and Facebook 66% 27% 6%
The RCMP has a motivated workforce 67% 26% 7%
The RCMP provides an efficient and effective coordinated response to calls for service 72% 15% 13%
Priorities of the RCMP
Agree Neutral Disagree
The RCMP is addressing youth involvement in crime as both victims and offenders 72% 24% 4%
The RCMP is reducing the threat and impact of organized crime 71% 19% 10%
The RCMP is reducing the threat and impact of serious crime, such as murder, sexual assault, robbery and arson 69% 21% 10%
The RCMP can successfully conduct and conclude high profile or major crime investigations 83% 13% 5%
The RCMP is effectively responding to threats to national security 81% 13% 6%
The RCMP is effectively responding by countering radicalization to violence 65% 24% 11%
The RCMP is effectively responding to threats to Canadian passenger aircraft 67% 27% 6%
The RCMP is contributing to safer Indigenous communities 61% 21% 18%
The RCMP is contributing to more informed and resilient Canadians 59% 28% 13%
The RCMP is reducing the impact of economic crime, such as money laundering and stock market (capital market) fraud 62% 22% 16%
The RCMP is effectively responding to cybercrime threats 63% 21% 16%
The RCMP is reducing the sale and distribution of illegal drugs 67% 17% 16%
The RCMP investigates public complaints appropriately 68% 18% 15%
The RCMP is effectively responding to threats at the border between the ports of entry 74% 16% 9%
The RCMP is keeping up with current and emerging trends and threats 73% 19% 8%
I am aware that the RCMP participates in a variety of international activities, such as peacekeeping missions and offering training to foreign police 81% 11% 8%

Source of information about the RCMP

To what degree do each of the following provide you with credible information about the RCMP and its performance in your community?
A great deal, Quite a bit or Somewhat Very little, Not at all
Personal experience 76% 24%
The news media 87% 13%
Social media like Facebook, Twitter, etc. 59% 41%
Friends and family 76% 24%
Do you follow the RCMP on social media, i.e. Facebook, Twitter?
%
Yes 24%
No 76%

Contact with the RCMP

In the past year, did you have any direct contact with the RCMP, such as reporting a crime, being stopped for a traffic offence or accident, seeking information or any other reason?
%
Yes 39%
No 61%
What was the reason for your most recent contact with the RCMP?
%
For a criminal matter 17%
For a traffic offence or an accident 21%
For a complaint 9%
For a natural disaster, e.g. flood, wildfire 2%
For a crime prevention activity, project, or program 7%
For another reason 45%
Still thinking of the most recent contact, did you initiate the contact with the RCMP yourself?
%
Yes 64%
No 36%

Views on contact with the RCMP

Questions were answered on a 5-point scale and summarized to agree/neutral/disagree to facilitate review

Agree Neutral Disagree
It was easy to get in touch with the RCMP 69% 8% 22%
RCMP personnel demonstrated professionalism 81% 8% 10%
RCMP personnel treated me fairly 83% 8% 7%
RCMP personnel were courteous and respectful 81% 9% 8%
RCMP personnel were knowledgeable and competent 72% 10% 17%
RCMP personnel delivered the service in a timely fashion 74% 4% 18%
RCMP personnel gave me all the information that I needed for the situation 78% 8% 11%
RCMP personnel went beyond minimum requirements in providing good service 61% 9% 29%
Satisfied with the service you received during your contacts with the RCMP 73% 5% 22%

Unreported crimes

Have you ever decided to not report a crime to the RCMP?
%
Yes 19%
No 81%
If yes, what was the main reason?
%
Police would or could not help 55%
Not important enough to report 24%
Fear of reprisal 12%
Dealt with it in another way/personal matter 3%
Other 7%
If yes, what type of crime was it?
%
Serious personal 14%
Serious property 19%
Minor offence 68%

Notes

  • Results in this table are the overall results (combination of online panels and telephone interviews)
  • Percentages exclude those who replied "don't know" or "no opinion"
  • Percentages may sometimes not add to 100 due to rounding
  • Results for the general questions are "weighted" - they are adjusted so that age, gender, and region better match the Canadian population

Survey of Contract Partners 2018-2019

The Survey of Contract Partners is a survey of mayors, Indigenous leaders, as well as local, provincial and territorial government representatives who are responsible for RCMP contracts within their respective jurisdictions. There were 38 respondents in New Brunswick.

survey
Agree Neutral Disagree
How important is the RCMP's contribution to keeping Canadians safe 100% 0% 0%
How satisfied are you with the RCMP's contribution to keeping Canadians safe 75% 17% 8%
General
Agree Neutral Disagree
The RCMP demonstrates professionalism in its work 92% 8% 0%
The RCMP is an organization with integrity 89% 6% 6%
RCMP personnel are honest 92% 8% 0%
RCMP personnel demonstrate compassion 95% 5% 0%
The RCMP is an accountable organization 79% 16% 5%
RCMP personnel demonstrate respect 97% 0% 3%
The RCMP consistently achieves its objectives 57% 40% 3%
The RCMP successfully addresses local policing priorities 50% 19% 31%
The RCMP places an emphasis on providing services in the official language of my choice, English or French 92% 8% 0%
The RCMP provides a high quality policing service 76% 16% 8%
Relationship with the RCMP
Agree Neutral Disagree
The RCMP provides leadership in my community/province/territory 55% 16% 29%
I have trust and confidence in the RCMP 89% 5% 5%
The RCMP has effective local leaders 75% 14% 11%
The RCMP has effective national leaders 58% 32% 10%
The RCMP is prepared to respond to emergencies 81% 14% 5%
My organization highly values the RCMP's collaboration and work in my community/province/territory 71% 18% 11%
My organization has a good working relationship with the RCMP in my community/province/territory 71% 13% 16%
My organization is sufficiently involved in setting local RCMP policing priorities 41% 38% 22%
My organization and the RCMP collaborate in the development of community plans 33% 28% 39%
My organization and the RCMP collaborate in the implementation of community plans 38% 21% 41%
The RCMP gathers performance data to set goals and plans, such as the RCMP's Annual Performance Plan (APP) 61% 29% 10%
The RCMP is an organization that systematically focuses on performance improvement 64% 24% 12%
The RCMP has processes that ensure the focus is on effective performance of its mandate 58% 33% 9%
The RCMP fulfils the commitments it has made 57% 31% 11%
The RCMP provides appropriate consultation on decisions and actions that have an impact on my organization 38% 32% 30%
My organization is satisfied with the administration and maintenance of the Provincial/Territorial Policing Service Agreements 46% 29% 29%
My organization is satisfied with the administration and maintenance of the Municipal Policing Service Agreements 42% 31% 28%
Sensitivity
Agree Neutral Disagree
The RCMP is sensitive to the needs of different cultures and groups 86% 11% 3%
The RCMP is sensitive to Indigenous issues 74% 23% 3%
The RCMP is sensitive to issues pertaining to youth 73% 22% 5%
The RCMP treats members of visible minority communities fairly 74% 23% 3%
The RCMP treats Indigenous persons fairly 75% 22% 3%
The RCMP treats women fairly 75% 19% 6%
The RCMP treats members of the LGBTQ2S community fairly 67% 30% 4%
Involvement / responsiveness
Agree Neutral Disagree
The RCMP is visible in my community through both foot and vehicle patrols 41% 24% 35%
RCMP personnel are involved in community activities (coaching, mentoring, clubs, committees, etc.) 28% 38% 34%
RCMP personnel are responsive to my needs 47% 32% 21%
The RCMP approach to policing reflects the values of my community 47% 32% 21%
The RCMP is present on social media, such as Twitter and Facebook 52% 37% 11%
The RCMP provides timely information through the web and social media, such as Twitter and Facebook 55% 38% 7%
The RCMP has a motivated workforce 64% 33% 3%
Overall, the RCMP makes a valuable contribution to my community's long-term quality of life 58% 17% 25%
Interactions and reporting
Agree Neutral Disagree
The RCMP provides its clients with useful information about its work 49% 35% 16%
The RCMP communicates effectively about its actions 51% 32% 16%
RCMP information is of high quality 64% 31% 6%
RCMP information is timely 54% 32% 14%
RCMP information is comprehensive 56% 28% 17%
RCMP information and intelligence are relevant 74% 24% 3%
I am satisfied with the information the RCMP provides to my community/province/territory 38% 32% 30%
RCMP regular policing reports are valuable 68% 27% 5%
Value and accountability
Agree Neutral Disagree
The RCMP clearly demonstrates how it has used the funding provided by its municipal and provincial clients 37% 20% 43%
The RCMP provides the level of service determined by the contracting jurisdiction as per the Police Service Agreement 42% 23% 35%
The RCMP's services represent good value for money spent 31% 31% 39%
The RCMP effectively deploys its resources 52% 31% 17%
I am satisfied with the RCMP's financial planning process 27% 55% 18%
RCMP personnel are knowledgeable and competent 81% 16% 3%
Operational effectiveness
Agree Neutral Disagree
The RCMP is reducing the threat and impact of organized crime 73% 23% 3%
The RCMP is reducing the threat and impact of serious crime, such as murder, sexual assault, robbery and arson 70% 27% 3%
The RCMP is reducing the sale and distribution of illegal drugs 59% 28% 13%
The RCMP is effectively responding to threats to national security 83% 17% 0%
The RCMP is effectively responding to radicalization to violence 77% 19% 4%
The RCMP is effectively responding to cybercrime threats 77% 23% 0%
The RCMP is addressing youth involvement in crime as both victims and offenders 63% 33% 3%
The RCMP is contributing to safer Indigenous communities 68% 21% 11%
The RCMP is reducing the impact of economic crime, such as money laundering and stock market (capital market) fraud 59% 33% 7%
The RCMP uses state of the art policing techniques 62% 31% 7%
Overall, I am satisfied with the RCMP's delivery of its programs and services 55% 21% 24%

Notes

  • Questions were answered on a 5-point scale and summarized to agree/neutral/disagree to facilitate review.
  • Percentages exclude those who replied "don't know" or "no opinion".
  • Percentages may sometimes not add to 100 due to rounding.

Survey of Policing Partners and Stakeholders 2018-2019

The RCMP's Survey of Policing Partners and Stakeholders includes general questions evaluating the RCMP, as well as more specific questions about the RCMP business lines with which they work (e.g., Federal Policing, Contract and Indigenous Policing, Technical Operations). There were 22 respondents in New Brunswick.

Policing partners and stakeholders are representatives of other police services and government agencies and departments the RCMP works with, as well as non-governmental organizations which have a strong interest in RCMP activities, such as civil liberties associations and legal organizations.

General
Agree Neutral Disagree
How important is the RCMP's contribution to keeping Canadians safe 100% 0% 0%
How satisfied are you with the RCMP's contribution to keeping Canadians safe 95% 0% 5%
Values
Agree Neutral Disagree
The RCMP demonstrates professionalism in its work 100% 0% 0%
The RCMP is an organization with integrity 86% 10% 5%
The RCMP is an accountable organization 81% 14% 5%
RCMP personnel are honest 81% 19% 0%
RCMP personnel demonstrate compassion 95% 5% 0%
RCMP personnel demonstrate respect 86% 14% 0%
I have trust and confidence in the RCMP 75% 15% 10%
Partnership with the RCMP
Agree Neutral Disagree
Our organization highly values the RCMP's contribution to our partnership/collaboration 85% 10% 5%
The RCMP is sensitive to the unique needs of its partners 63% 26% 11%
The RCMP has effective leaders 89% 0% 11%
The RCMP has effective national leaders 68% 21% 11%
The RCMP is a valuable partner in protecting Canada's border 82% 12% 6%
The RCMP is contributing to safer Indigenous communities 75% 25% 0%
Service and response
Agree Neutral Disagree
The RCMP provides an effective coordinated response to calls for service. 65% 18% 18%
RCMP responses are timely. 59% 24% 18%
The RCMP provides a high quality policing service. 70% 10% 20%
The RCMP places emphasis on providing services in the official language of my choice, English or French. 100% 0% 0%
Operational effectiveness
Agree Neutral Disagree
The RCMP is addressing youth involvement in crime as victims and offenders 59% 24% 18%
The RCMP is effectively responding to threats to national security 73% 13% 13%
The RCMP is effectively responding to radicalization to violence 57% 29% 14%
The RCMP is reducing the threat and impact of serious crime, such as murder, sexual assault, robbery and arson 56% 25% 19%
The RCMP is a valuable partner in reducing the threat and impact of organized crime 88% 6% 6%
The RCMP is a valuable partner in reducing the sale and distribution of illegal drugs 82% 6% 12%
The RCMP is reducing the impact of economic crime, such as money laundering and stock market (capital market) fraud 64% 18% 18%
The RCMP is effectively responding to cybercrime threats 78% 11% 11%
The RCMP is effectively responding to threats at the border between the ports of entry 83% 8% 8%
Communication and technology
Agree Neutral Disagree
The RCMP shares its research with my organization 53% 26% 21%
RCMP information and intelligence are accurate 78% 22% 0%
RCMP information and intelligence are relevant 80% 15% 5%
I am satisfied with the information the RCMP provides to my organization 62% 14% 24%
The RCMP is a forward-looking, innovative organization 56% 25% 19%
The RCMP is present on social media, such as Twitter and Facebook 79% 21% 0%
The RCMP provides timely information through the web and social media, such as Twitter and Facebook 57% 43% 0%
Overall, the RCMP provides high quality scientific, technical, and investigative services 95% 5% 0%

Notes

  • Questions were answered on a 5-point scale and summarized to agree/neutral/disagree to facilitate review
  • Percentages exclude those who replied "don't know" or "no opinion"
  • Percentages may sometimes not add to 100 due to rounding
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