Canadians’ Views of RCMP Policing Services 2018-2019

Canadians' Views of RCMP Policing Services is a public opinion survey of adult residents of Canada, with a focus on areas policed by the RCMP. A random sample of respondents (1,324 by phone and 1,716 online) was allocated to the 14 divisions of the RCMP, with 70% of the sample drawn from areas where the RCMP is the police service of jurisdiction.

Attitudes to the RCMP
Agree Neutral Disagree
How important is the RCMP's contribution to keeping Canadians safe? 94% 3% 3%
How satisfied are you with the RCMP's contribution to keeping Canadians safe? 77% 14% 10%
I feel safer because of the RCMP. 70% 21% 9%
Core values
Agree Neutral Disagree
The RCMP demonstrates professionalism in its work. 81% 12% 7%
The RCMP is an organization with integrity. 72% 16% 12%
RCMP personnel are honest. 69% 23% 9%
The RCMP is an accountable organization. 63% 27% 10%
RCMP personnel demonstrate compassion. 64% 18% 18%
RCMP personnel demonstrate respect. 70% 20% 10%
General
Agree Neutral Disagree
The RCMP places an emphasis on providing quality service to the public. 75% 17% 8%
The RCMP is an organization that is welcoming and inclusive of people from different backgrounds. 68% 20% 12%
The RCMP places emphasis on providing services in the official language of my choice, English or French. 80% 16% 4%
The RCMP is a recognized symbol of Canada. 95% 4% 1%
I have trust and confidence in the RCMP. 74% 16% 10%
Relationship with the RCMP
Agree Neutral Disagree
The RCMP has effective local leaders. 54% 35% 11%
The RCMP has effective national leaders. 57% 29% 14%
I highly value the RCMP's collaboration and work in my community/province/territory. 64% 26% 10%
I am familiar with RCMP services in my community/province/territory. 58% 19% 23%
The RCMP provides Canadians with adequate information about its work. 41% 26% 33%
The RCMP is an open and transparent organization. 38% 27% 35%
The RCMP is representative of the diverse Canadian communities it serves. 60% 23% 17%
The RCMP is a forward-looking, innovative organization. 45% 33% 22%
Sensitivity
Agree Neutral Disagree
The RCMP is sensitive to the needs of different cultures and groups. 58% 25% 17%
The RCMP is respectful to the cultural needs of Indigenous people. 49% 26% 25%
The RCMP treats women fairly. 49% 22% 29%
The RCMP is sensitive to the needs of LGBTQ2S community. 46% 35% 19%
The RCMP is helping build an inclusive and fair Canada. 59% 28% 14%
Responsiveness
Agree Neutral Disagree
RCMP personnel are responsive to the needs in my community/province/territory. 64% 25% 11%
RCMP personnel have a visible presence in my community/province/territory. 53% 17% 29%
RCMP personnel are involved in my community's activities, such as activities for children, cultural events, and local committees. 45% 23% 32%
The RCMP is present on the Web and social media, such as Twitter and Facebook. 53% 31% 16%
The RCMP has a motivated workforce. 62% 28% 10%
The RCMP provides an efficient and effective coordinated response to calls for service. 66% 23% 10%
Priorities of the RCMP
Agree Neutral Disagree
The RCMP is addressing youth involvement in crime as both victims and offenders. 59% 30% 12%
The RCMP is reducing the threat and impact of organized crime. 69% 17% 14%
The RCMP is reducing the threat and impact of serious crime, such as murder, sexual assault, robbery and arson. 64% 22% 14%
The RCMP can successfully conduct and conclude high profile or major crime investigations. 78% 15% 8%
The RCMP is effectively responding to threats to national security. 75% 16% 9%
The RCMP is effectively responding by countering radicalization to violence. 62% 24% 14%
The RCMP is effectively responding to threats to Canadian passenger aircraft. 69% 25% 6%
The RCMP is contributing to safer Indigenous communities. 51% 26% 23%
The RCMP is contributing to more informed and resilient Canadians. 50% 32% 18%
The RCMP is reducing the impact of economic crime, such as money laundering and stock market (capital market) fraud. 60% 21% 19%
The RCMP is effectively responding to cybercrime threats. 60% 23% 17%
The RCMP is reducing the sale and distribution of illegal drugs. 63% 19% 18%
The RCMP investigates public complaints appropriately. 56% 29% 15%
The RCMP is effectively responding to threats at the border between the ports of entry. 67% 19% 13%
The RCMP is keeping up with current and emerging trends and threats. 65% 24% 11%
I am aware that the RCMP participates in a variety of international activities, such as peacekeeping missions and offering training to foreign police. 70% 14% 17%
To what degree do each of the following provide you with credible information about the RCMP and its performance in your community?
A great deal Quite a bit Somewhat Very little Not at all
Personal experience 15% 13% 26% 21% 25%
The news media 17% 28% 36% 12% 6%
Social media like Facebook, Twitter, etc. 10% 11% 24% 23% 32%
Friends and family 11% 15% 29% 18% 27%
Do you follow the RCMP on socal media, i.e. Facebook, Twitter?
%
Yes 11%
No 89%
In the past year, did you have any direct contact with the RCMP, such as reporting a crime, being stopped for a traffic offence or accident, seeking information or any other reason?
%
Yes 21%
No 79%
What was the reason for your most recent contact with the RCMP?
%
For a criminal matter 16%
For a traffic offence or an accident 21%
For a complaint 10%
For a natural disaster, e.g. flood, wildfire 2%
For a crime prevention activity, project, or program 9%
For another reason 42%
Still thinking of the most recent contact, did you initiate the contact with the RCMP yourself?
%
Yes 61%
No 39%
Views on Contact with the RCMP
*Questions were answered on a 5-point scale and summarized to agree/neutral/disagree to facilitate review
Agree Neutral Disagree
It was easy to get in touch with the RCMP. 79% 8% 11%
RCMP personnel demonstrated professionalism. 82% 8% 9%
RCMP personnel treated me fairly. 80% 9% 9%
RCMP personnel were courteous and respectful. 82% 9% 8%
RCMP personnel were knowledgeable and competent. 74% 11% 12%
RCMP personnel delivered the service in a timely fashion. 69% 9% 17%
RCMP personnel gave me all the information that I needed for the situation. 67% 12% 16%
RCMP personnel went beyond minimum requirements in providing good service. 55% 18% 23%
Satisfied with the service you received during your contacts with the RCMP. 71% 11% 17%
Have you ever decided to not report a crime to the RCMP?
%
Yes 10%
No 90%
If yes, what was the main reason?
%
Police would or could not help 49%
Not important enough to report 17%
Fear of reprisal 12%
Dealt with it in another way/personal matter 7%
Other 15%
If yes, what type of crime was it?
%
Serious personal 23%
Serious property 25%
Minor offence 52%
  • Results in this table are the overall results (combination of online panels and telephone interviews)
  • Percentages exclude those who replied "don't know" or "no opinion"
  • Percentages may sometimes not add to 100 due to rounding
  • Results for the general questions are "weighted" - they are adjusted so that age, gender, and region better match the Canadian population
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